At FirstChoice Media, every client relationship is built on trust. We understand that plans can change unknowingly. This policy explains how cancellations work in a fair and clear way.
Why This Policy Exists
When you choose our services, we dedicate time, effort, and resources to your project. At the same time, we know that flexibility is important. This policy helps avoid confusion and keeps expectations clear from the beginning.
Cancelling a Service
If you need to cancel, please inform us as early as possible. Early notice helps us adjust schedules and resources. It may also reduce costs for you.
You can cancel by phone or email. We will confirm your request in writing so everything is clear.
Notice Periods
- For ongoing services like SEO or digital marketing, we require 15 to 30 days’ notice.
- For one-time services like web design, you may cancel at any stage. Charges will be based on the work already completed.
- For event-based services, late cancellations may have higher charges because resources are booked in advance.
These details are always shared in the contract.
Refunds
- If no work has started, you will receive a full refund.
- If part of the work is done, the refund will be adjusted fairly.
- If the service is fully delivered, refunds are not available.
We do not keep money for work not completed. We also ensure our team is paid fairly for the work already done.
Exceptions
We understand that emergencies and unexpected events can occur. In such cases, we take a flexible and understanding approach.
How to Cancel
You can cancel by contacting us through email, phone or visiting our office. We will respond to your request and explain any next steps.
Our Promise
At FirstChoice Media, we handle cancellations with respect and fairness. Our aim is to keep relationships positive, even if services end.